Never Say These Things to Your Customers #infographic

Never Say These Things to Your Customers #infographic

They say, "The consumer is always right." But in the real world this statement will not always hold true. There will be occasions where the consumer is not exactly correct. But call center reps are responsible for having a good approach to customer actions and managing customer complaints. According to customer customerexperienceinsight.com, 70% of consumers leave company with an entity because they feel they have been handled rudely or indifferently. In fact, most of the workers who handled clients unfairly never knew this.

Research has reported that customer service representatives have to contend with frustrated and dissatisfied customers almost 100 per cent of the time on support calls. Under such a scenario even a single offensive word spoken by the employees of the call center is necessary to irritate the customers.

 It makes the customers never want to go back to business again because they had one bad encounter. Here are some phrases and terms that customer service reps are expected to avoid during their customer conversation.

Never Say These Things to Your Customers #infographic

infographic by: www.callcenterhosting.com
Never Say These Things to Your Customers #infographic Never Say These Things to Your Customers #infographic Reviewed by Younglistan.com on March 24, 2020 Rating: 5

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